Senior Executive Client Support
About this role
🚀 **Hiring: Customer Support & Retention Manager | Pune (WFO)** We’re looking for a **Customer Support & Retention Manager** with **3–5 years of experience** who can combine customer success, data-driven insights, and revenue retention. 🎯 **Core Mission** Drive strong **customer retention & Net Revenue Retention (NRR)** by ensuring customers continuously experience value, satisfaction, and success with our product. 💡 **What You’ll Own** * Customer insights & analytics using **HubSpot / CRM** * Customer support process & interaction tracking * Monthly **CSAT & Voice of Customer (VoC)** reporting * Identifying and proactively managing **at-risk accounts** * Converting customer feedback into product improvement inputs * Managing **renewals, retention & revenue continuity** * Building long-term customer advocacy ✨ **What We’re Looking For** * 3–5 years in **Customer Success / Customer Support / Retention** * Experience with **SaaS products**, preferably **HRMS / HCMS / HR Tech** * Hands-on experience with **HubSpot or similar CRM** * Understanding of **customer retention, renewals & NRR** * Strong data-driven and problem-solving mindset * Excellent communication and stakeholder management skills * Experience handling **B2B SaaS customers** will be an advantage 📍 **Location:** Pune | Work From Office 📲 **WhatsApp:** 8888400044 📧 **Share your profile:** [recruitment@benchmarkhr.in](mailto:recruitment@benchmarkhr.in) #Hiring #CustomerSuccess #CustomerSupport #Retention #SaaS #HRMS #HCMS #HRTech #PuneJobs #CustomerExperience #B2BSaaS